Questions? We have answers.


  • Claims

    When the insured passes away, how does the beneficiary file a claim?

    In the event of a claim the beneficiary can notify us Monday – Friday, 8am to 6pm CST at 855-774-0802 or email at helpdesk@meetnext.com.

  • Claims

    Can a non-beneficiary call to make a claim?

    Yes. Anybody can inform Pacific Life of the death of the insured, however, only the beneficiary listed in the policy may file a claim for benefits.

    The person making the claim will be asked to provide general information about the death as well as the name and address to whom the claim package should be sent.

  • Claims

    How do beneficiaries receive payment?

    The death benefit will be paid in a lump sum payment unless another option is selected. Payments will be made in US dollars by bank check. Domestic wires are available upon request and subject to Pacific Life approval.

  • Claims

    Is the death benefit taxable?

    Life insurance death benefits are generally considered tax-free income.1 However, selecting a payout option other than a lump sum may result in a taxable event and may require tax withholding and/or tax reporting. It is recommended that you consult with your independent tax and legal advisors before selecting a claim payment option.

  • Claims

    How long does it take for a claim to be paid out?

    It can take up to 10 business days from the date all required claim information is received.

  • Claims

    Is there a chance a claim may not be approved?

    Pacific Life pays most claims filed. In fact, in 2020, Pacific Life paid $3 billion in death benefits to our policyholders. Of course, there are certain instances when a claim may be denied, and we take great care in evaluating each claim that we receive. In each instance, we adhere to our customary claims procedures and administrative practices in evaluating and processing any claim. We approve or deny a claim according to the specific facts and details of each case and within the context of the exact policy provisions provided when the policy was signed.

All references to “you or your” assumes the insured and policy owner are the same person.

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